This policy explains when you can receive a refund for payments made on the "BitBox" platform, and how to cancel your subscription. This policy applies to all paid "BitBox" plans.
Cases in Which Refunds Are Issued
Trial period: When you start a free trial, a nominal amount is charged to verify that the card is valid. This amount is automatically refunded to the same card as soon as the trial period is activated.
Changing your payment method: When you add a new card, a nominal amount is charged to verify it, and it is automatically refunded once the card has been successfully confirmed.
Upgrading or downgrading your plan: When you switch to a different plan, the remaining value of the unused days in your current plan is calculated and refunded to your registered card, while the price of the new plan is charged upon activation.
Cases in Which Refunds Are Not Issued
Recurring renewal fees (monthly or annual) are non-refundable once the service period has begun, unless a refund is required under the Consumer Protection Law of the Kingdom of Saudi Arabia.
Fees due for a period of actual use of the service are not refunded retroactively.
Refund Method and Timeframe
All amounts due are returned to the original payment method used in the transaction. The time it takes for the refunded amount to appear in your bank account depends on the policy of your bank or card provider, and may take several business days.
Cancelling Your Subscription
You can cancel your subscription at any time from the billing page in your account. Upon cancellation, you retain access to your current plan's benefits until the end of the paid period, and the subscription will not renew automatically thereafter.
Contact Us
For any inquiries regarding refunds or cancellations, you can contact us at bitbox@wi.sa.